Returns and Exchanges

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that customers are be responsible to pay for any return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase. Please note that for hygienic reasons, earrings are non-returnable.

To start a return, please contact us at contact@sensalik.ca.

If your return is accepted, we'll notify you via e-mail. Please properly package the item in a bubble envelope (preferably the same envelope it was shipped in) and return it to the address provided in the e-mail.

Canadian Returns - Courier and instructions

Canadian-based customers will need to ship their item(s) back using Canada Post. You should be able to use a single 'oversize' stamp ($1.94) on your bubble mailer to return contents weighing up to 100g (the equivalent of 3-5 Sensalik products).

US Returns - Courier and instructions

For customers based in the US, please ship your items back using USPS to the return address we will provide by email. Note that you will need to ship the item(s) back as a package and you will be asked to fill out a customs declaration form as the return address will be in Canada. You can expect to pay about $10 to $20 to ship the package back. We recommend you specify the package contents as 'fashion accessories'.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Due to hygienic reasons, earrings are final sale. Items on clearance are final sale and non-returnable as well. Please get in touch with us if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-2 weeks. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sensalik.ca.