Shipping

Do you still ship to the USA?

As of February 2025, we’ve temporarily paused shipments to the United States due to ongoing tariff and trade changes. Once a stable agreement is reached, we’ll resume U.S. shipping.

We made this decision to protect our customers from potential delays, unexpected fees, or complications with packages in transit. We truly appreciate your patience and understanding as we work toward a reliable and cost-effective shipping solution for our U.S. customers.

Do you offer free shipping?

Yes! We proudly offer free shipping across Canada for orders $50 and more. Orders under $50 are typically charged a shipping fee of $6. Note that 'Add On' items (such as earring backings) do not qualify for free shipping on their own and must be purchased with another item.

What type of packaging do you use for shipping?

We ship Sensalik branded bubble packaging which contain a Sensalik branded pouch for each jewelry piece you purchase.

Which shipping provider do you use?

We use a variety of tracked shipping providers such as Dragonfly / Intelcom.

How long will it take to receive my order?

It will take about 4-6 business days for standard shipping across Canada, and 3-5 business days with our express shipping option. 

Do you ship outside of Canada?

We currently only operate in Canada.

 

Ordering

Can I change an order after I placed it?

You might be able to. Send us an email at contact@sensalik.ca with your order number as soon as you can and we will try to help. If your order has not been shipped yet, we may be able to make changes.

Do you accept returns or exchanges?

Returns and exchanges are accepted within 30 days after receiving your order. Items must be in brand new condition, unworn, and in their original packaging. Earrings are final sale for hygienic reasons, and clearance items are also final sale. These items cannot be returned or exchanged. However, note that you would be responsible for return shipping costs. We recommend sending your item(s) back in the same (or similar) packaging you received it in. Please allow 1-2 weeks for processing refunds and exchanges. See our Returns and Exchanges page for more details.

General

Do you offer gift cards?

Yes, we do! See our e-Gift Card product page to purchase one.

How long have you been in business?

Sensalik Jewellery was launched in November of 2022.

Where are you located?

We are based out of beautiful London, Ontario, Canada.

How can I contact you?

The best way to reach us is by filling out the form on our Contact Us page. We aim to get back to you within 2 business days. If you are inquiring about an order, please include your order number in your message.